GENUINE INNOVATIONS
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Store Hours Tuesday-Friday 8:30-6 Saturday 8:30-5 Closed Sunday & Monday
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All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
WE CAN'T SHIP LARGE / HEAVY ITEMS.
FOR EXAMPLE:
*In-store pick-up available*
You can skip the shipping fees with free local pickup at our Yakima store location (4104 Summitview Ave, Yakima, WA 98908). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 8:30am to 6:00pm on Tuesday thru Saturday. Please have your order confirmation email with you when you come.
Shipping charges for your order will be calculated and displayed at checkout.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at CAROLINE@SPORTHAUSUSA.COM with your name and order number, and we will look into it for you.
We have a 30-day return policy, which means you have 30 days after receiving your item to return it.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept returns on boots that have been heat molded.
We do not accept returns on bicycles.
Returns will be shipped at the expense of the customer unless extenuating circumstances exist. You can always contact us for any return question by calling the store at 509-966-6695 or email caroline@sporthaususa.com.
Return shipping address:
Sporthaus Inc
4104 Summitview Ave
Yakima, Wa 98908
Please put the order number in or on the box for easier identification of the return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.